1. Return and Exchange Policy:
We are committed to your satisfaction and offer a 14-day return/exchange policy on new and unused items. If you are unsatisfied with your order, you may request an exchange for items of equal or greater value within 14 days from the date of purchase, and receive full-value credit. Please note that only one exchange is allowed per order.
2. Returns for Refund:
Returns for refund are subject to a 20% restocking fee. After receiving your order, if you choose to return a new and unused item for a refund, the restocking fee will be deducted from the refund amount.
3. Extended Return/Exchange Period:
For returns or exchanges requested after the initial 14-day period, a new and unused item can be returned or exchanged at the discretion of our management. Please note that a 50% restocking fee will apply in such cases.
4. Shipping and Handling:
Shipping charges are non-refundable. The cost of return shipping and insurance for returned or exchanged items is the responsibility of the buyer.
5. Return Authorization:
Before returning any items, you must request a return authorization number from our customer service team. Items returned without a valid return authorization number will not be accepted.
6. Conditions for Returns/Exchanges:
All returned or exchanged items must meet the following conditions:
- Items must be new, unused, and in their original packaging.
- All accompanying accessories, manuals, and documents must be included.
- Items must be free from damage, wear, or any signs of use.
7. Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately. We will provide guidance on the appropriate steps to take for replacement or repair.
8. Limited Warranty:
Belger Photo Supply offers a limited warranty on its products. The terms and conditions of the warranty can be found on our website or provided upon request.
9. Discretionary Refusals:
Belger Photo Supply reserves the right to refuse returns or exchanges that do not meet the conditions outlined in these Terms.
10. Changes to Terms and Conditions:
Belger Photo Supply may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our products and services will constitute your acceptance of the revised Terms.
11. Contact Information:
For any questions, concerns, or to request a return authorization number, please contact our customer service team at [email protected].
Belger Photo Supply - Enhancing Your Photographic Journey